I don’t know what I was thinking when I decided to switch from iPhone to Android. Right now, I am regretting it.
When I switched to Android Google Pixel XL in June, everything was working as expected. Battery life was not the best, but it was working and pretty snappy.
I got the Oreo upgrade three weeks ago and the experience was really awful since the upgrade. These are the issues that I am having:
1. The Pixel XL phone become really laggy
2. The wifi is now broken. I could not connect to any guest network that has captive portal
3. The Bluetooth is completely broken. When the phone decides to connect to Bluetooth, the metadata is not showing up anymore. Also, when someone calls me and I make a phone call, I have to use the speakerphone because Oreo decided to not to send the call to the car’s speaker system.
I called the support and after talking to the phone for about 45 minutes. I was told that Google would replace my phone, and since I bought the phone at the Google store, they would send the replacement phone first then I can send the faulty one to Google.
I got a call from their supervisor who’s name is Leo. That they tried to call me and since I missed the supervisor’s call, I would need to call back. Based on what the rep had explained to me, this call was supposed to verify the shipping information, etc
I called back and spoke with Jose and to make a long story short, after 30 minutes on the phone, I was told that Google would not send me a replacement unless I factory reset the phone. Well, the reason that the first rep told me that they would replace my phone since I was not willing to do a factory reset my phone because of Android lack of full backup. I have apps that have data on them. As far as I know, Google backup does not backup these app data, and text messages.
Right now, I was told that they would not help me to fix my Google Pixel XL phone.
As far as I can tell, Google just released an update that could potentially cause traffic accidents.